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PRIVACY POLICY

1. Information We Collect

We collect information that allows us to process your orders, communicate with you, and improve your rental experience.

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A. Personal Information You Provide

When you place a rental order, register an account, or contact us, you voluntarily provide the following types of information:

  • Identity Data: Name, email address, billing address, and shipping address.

  • Contact Data: Phone number.

  • Financial Data: Payment card details (processed securely via our third-party payment processor, [Specify Processor, e.g., Stripe/PayPal]. We do not store full payment card numbers on our servers).

  • Communication Data: Correspondence with us (e.g., customer service inquiries).

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B. Automatically Collected Data

When you browse our website, we automatically collect certain information:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Information about how you use our website, including pages viewed, products viewed, cart contents, and referring websites.

  • Tracking Technologies: We use cookies to remember your preferences and cart contents, analyze traffic, and improve website functionality.

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2. How We Use Your Information

We use the information we collect for the following essential purposes:

  • To Fulfill Your Order: To process your payment, confirm your rental reservation, and deliver the gown to your specified address.

  • Customer Service: To respond to your inquiries, concerns, and requests related to your rental or our service.

  • Internal Operations: To manage our inventory, monitor the rental cycle, analyze website performance, and detect/prevent fraud.

  • Marketing (With Consent): To send you updates, special offers, and information about new gowns or services, but only if you have explicitly opted-in to receive these communications.

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3. Disclosure of Your Information

We do not sell your personal data. We may share your data only in the following limited circumstances:

  • Payment Processors: We share Financial Data with trusted third-party payment processors (e.g., Stripe, PayPal) to securely process your transactions.

  • Shipping & Logistics: We share Identity and Contact Data with courier services (e.g., Royal Mail, FedEx) to facilitate the delivery and return of your rental.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order).​

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4. Data Security

We implement reasonable technical and organizational measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

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